Support

If your stream won't start, try these steps:

• Check your camera and microphone permissions in Android Settings → Apps → StreamCloud → Permissions
• Restart the app completely (force stop and reopen)
• Ensure your device camera is not being used by another app
• Try closing other apps that might be using the camera

Having trouble streaming up to the Cloud? Here's what to check:

• Verify that you have a stable internet connection before streaming (Wi-Fi recommended)
• Ensure that your 'My Cloud' has a sufficient storage amount remaining
• If streaming fails, check signal strength and retry from a better connectivity location

Processing times vary based on stream size and current demand:

• Shorter streams typically process within a few minutes
• Longer streams take proportionally longer
• If a stream hasn't appeared in 'My Cloud' after a while, ensure your device had a stable connection when you stopped recording

Processing times can vary based on stream length:

• Short streams (under 5 minutes): Usually process within 1-2 minutes
• Medium streams (5-15 minutes): May take 3-5 minutes to process
• Long streams (15+ minutes): May take 5-10 minutes or more

Get the best performance from StreamCloud:

• Keep your app updated to the latest version
• Ensure you have sufficient storage space on your device
• Use Wi-Fi for the best streaming experience and faster uploads
• Close background apps to free up memory while streaming
• Restart your device if you experience persistent issues

After streaming to the Cloud, a file is automatically downloaded to your device, with a download notification.

• To view your streamed files list go to menu > Cloud Streams
• Your completed streamed files are listed in Cloud Streams
• The original streamed file is stored in the Cloud for 90 days before automatic deletion
• You can choose to delete a file via Cloud Streams. Deletion, which requires your Master Code, completes after a 30-day grace period.
• If a downloaded file or notification does not appear on your device, you may not have had a stable connection upon completing the stream